Website Policies Procedures –
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Website Policies Procedures

Shipping Policies

We will make every effort to ship orders as soon as they are received. Most orders will ship within 48 hours.  Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.

As soon as your order ships, we will e-mail you shipping details, including a tracking number (if available). You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the shipping location.

Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size, and weight. Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from the ship date to complete delivery. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.

Products will ship Monday thru Friday.  Orders placed on Saturdays, Sundays, or holidays will ship the following business day.

Some insecticides cannot be shipped to certain states (ex. New York, Connecticut, Vermont, or outside the lower 48 United States.) If a product cannot be sold in a particular state, you will be informed of the restriction on the product's information page. All aerosol cans must be shipped Fed Ex Ground, they cannot be shipped by US mail or Fed Ex Air.

Lost Or Items Not Received:  Once we have shipped your item it now the responsibilty of the customer to keep an eye out and or make arrangements for packages to be delivered.  Not everyone shipment is the same.  Some people have townhomes, single family homes, apartments and or businesses.  That being said USPS, UPS and FedEx do their best to leave packages in a safe place.  Should someone steal them from your porch then this is not PestPoolandLawn's fault.  What this means is we will help you file a claim on yoru behalf and provide you with a refund and or a replacement.

*** USPS First Class****

If you select first class as your shopping method then it will not have tracking information will in care of USPS.

Set UPS Preferences, Delivery Notifications and Reschedule Shipment Dates

UPS Notification Service:

Damaged Shipments

If a shipment is lost or damaged the customer must notify Pest, Pool and Lawn within 24 hours. Pest, Pool and Lawn can file a loss or damage claim for the following reasons:

  • The shipment has been lost. The loss must be verified by the shipping company.
  • Part of the shipment has been lost, also known as a partial delivery.
  • The package was damaged in transit and returned to Pest, Pool and Lawn or disposed of by Fed Ex.
  • The package was delivered damaged and the recipient either refused due to damage OR received the shipment but signed the Fed Ex ticket as having received damaged merchandise.

If the shipment is received damaged, the receiver must photograph the damaged shipment BEFORE opening and then photograph the damaged contents.  Because the burden of proof is on the receiver, the more pictures taken the better.  All pictures should be e-mailed to Pest, Pool and Lawn, along with an explanation of the shipment’s condition at the time of receipt and a list of missing items if applicable. 
Fed Ex has up to 10 business days to inspect the package after a claim has been filed.  It is the customer’s responsibility to retain ALL packing materials for inspection.

Wrong Address Charges 

A $10 fee will apply to an incorrect shipping address!  
When a customer enters an incorrect address our shipping carrier will charge us a $10 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.

If you enter an incorrect shipping address and the package is delivered to another person and cannot be recovered, we will have to charge you the full order price again if you want the order shipped to the correct address. We will not issue refunds for address mistakes that are out of our control.


Return Policy

You may return items purchased from Pest, Pool and Online Store within 7 days of the original delivery.  

All returned merchandise must have a Return Material Authorization (RMA), and will NOT be accepted without one. To get an RMA, contact us either by phone: (937) 706-0775 or email  Make sure your RMA number is displayed prominently on the outside of the box. 

Pest Pool and will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.  For your protection, we suggest all returns be sent back by a traceable carrier.

To qualify for a refund, all items must be returned in their original condition, including the original packaging and containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if the packaging is not in its original condition - we will return such items to you. If you reject that return shipment, Pest Pool and reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

We will credit you in the same manner as your original payment within 7 days of receiving the returned item. You will receive an e-mail confirmation once your refund is processed.

Ship authorized returns to the following address:

Pest, Pool and Lawn, LLC
Attn: Returns Department
4908 Far Hills Ave
Kettering, Ohio 45429

For questions regarding our return policy please contact us at (937) 706-0775 or

Products that cannot be returned because of Department of Transportation shipping regulations include:

  • Chlorine Sticks and Tablets of any kind
  • Pre-Filled Chlorine Packs (example: Pool Frog Bac Pacs and New Water Cycler Pac)
  • Bromine Tablets of any kind
  • Chlorine Based Pool and Spa Shock
  • Calcium-Based Pool Chlorine Granules
  • Hydrogen Based Pool Shock (example: BioGuard Soft Swim C)
  • Non-Chlorine Pool and Spa Shock
  • A few other Pool and Spa Chemicals

Local Pickup does not allow any local pickups. Our secure location prohibits pickup. All orders placed online must be delivered through USPS, Fed Ex, or UPS. No Exceptions (:

Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party unless we are legally required to do so or you authorize us to do so.

Information Collection & Use

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.


This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. 

If you have any questions about the security at our website, please send an e-mail to

Terms & Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pest Pool and Lawn, LLC. The collective work includes works that are licensed to Pest, Pool and Lawn, LLC. Copyright 2017, Pest, Pool and Lawn, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Pest Pool and or purchasing Pest Pool and products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Pest Pool and or to purchase Pest Pool and products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Pest, Pool and Lawn, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Pest, Pool and Lawn, LLC used in the site are trademarks or registered trademarks of Pest, Pool and Lawn, LLC.

Limitation of Liability
Pest Pool and Lawn, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pest, Pool and Lawn, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Pest Pool and product is mistakenly listed at an incorrect price, Pest, Pool and Lawn, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Pest, Pool and Lawn, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Pest, Pool and Lawn, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

All coupons must be used in accordance Pest Pool and Lawn's rules.  Coupons have a specific time frame in which they can be used. Coupons are advertised with a specific discount amount of the product price only. Coupons are not applicable towards shipping costs, taxes or any other fees. All coupons are one-time use only and can only be used for one transaction. Only one coupon can be used per order and may not be combined with other coupons or promotions.  Coupon code must be used at the time of ordering and will not be honored on previous purchases.  Offers and Promotions are subject to change at any time without notice.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Pest, Pool and Lawn, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Pest, Pool and Lawn, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Pest, Pool and Lawn, LLC.

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Pest, Pool and Lawn, LLC products) shall be in the state or federal courts located in Ft. Bend County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Pest, Pool and Lawn, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Pest, Pool and Lawn, LLC%u2019s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Pest, Pool and Lawn, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Pest, Pool and Lawn, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Pest, Pool and Lawn, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Pest, Pool and Lawn, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Pest, Pool and Lawn, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Pest, Pool and Lawn, LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless Pest, Pool and Lawn, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Pest, Pool and Lawn, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Pest, Pool and Lawn, LLC, Pest, Pool and Lawn, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Pest, Pool and Lawn, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Pest, Pool and Lawn, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).

Your Consent

By using our site, you consent to these terms and conditions.


Pest Pool and Lawn, LLC, is a distributor of various pest control, pool and lawn supplies and products. As such, Pest Pool and Lawn, LLC does not warranty the safety or the effectiveness of any of the products mentioned on this website. Any warranty or guarantee of safety, merchantability or fitness for any particular use lies solely with the manufacturer. 

The recommendations for pesticide use or treatment for a specific pest problem on this website or recommendations made through the direct consultation of one of our employees or agents are for general informational purposes only. Our recommendations are based on limited knowledge of your area, your home or business, environmental factors, pest identity and population, as well as numerous other factors and, are extremely general and limited in nature.  For more exact recommendations you should always consult the services of a licensed pest control professional in your area.

Some products sold on this website may require the special licensing training or registration of the user with that user's country, state, county, city, province, etc.  Our products are sold throughout the world and it is impossible to know every licensing restriction, product registration, etc. for every country, state, county, city, province, etc.
It is the responsibility of the purchaser and/or the end user to provide a license, permit, registration etc. if requested by that purchaser’s local or state authorities.  Most states or counties in the USA will provide a license or personal use permit for a nominal fee. 

It is also the responsibility of the purchases and/or end user to verify that any products purchased are licensed for distribution and use in their country, state, county, city or province.

Pesticide containers always contain a pesticide label that contains the EPA registration number as well as exact directions for use.  The free advice was given by a Pest Pool and Lawn, LLC employee or agent or any of the pages on this website for pesticide application or use are based on common application practices in the pest control industry.  This free advice should never be construed to take the place of the pesticide label.  In the USA, the pesticide label is the law and a legal document.  Always read and follow the label directions before using any pesticide product.
Pest, Pool and Lawn, LLC is under the assumption that its customers are of sound mind, 
can read and interpret English (as most pesticide labels are written in English), and that the customer assumes all responsibility for purchase and safe, proper and legal use of the products they purchase. The products we sell are intended for personal use only, in accordance with the purchaser's state laws and restrictions, and are not to be used by unlicensed persons for profit.
Pest Pool and Lawn, LLC reserves the right to deny the sale of any product for purposes of safeguarding that persons perceived the risk to themselves, their household or others.

Point of sale in Centerville, Ohio, USA. Any legal issues brought forth against Pest, Pool and Lawn, LLC will be governed by the laws of the State of Ohio   Any legal proceedings will be held in Montgomery County, OH. 
This disclaimer is a legally binding contract between Pest, Pool and Lawn, LLC and its customers. This disclaimer may be updated from time to time without any notice. 
Pest, Pool and Lawn, LLC 
4908 Far Hills Ave.
Kettering, Ohio 45429